Product safety reportOPSS
Four-gear Tourmaline Ionic Flat Iron Ceramic Hair Straightener safety warning over an electric shock risk
Product Safety Report for Four-gear Tourmaline Ionic Flat Iron Ceramic Hair Straightener sold via Wish presenting a high risk of electric shock.
Product image from the OPSS safety notice
What to do now
The hazard with Four-gear Tourmaline Ionic Flat Iron Ceramic Hair Straightener is electric shock: it does not meet the safety requirements that keep live parts away from fingers.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2207-0182). Quoted as issued.
Summary
Product Safety Report for Four-gear Tourmaline Ionic Flat Iron Ceramic Hair Straightener sold via Wish presenting a high risk of electric shock.
The risk
The product presents a high risk of electric shock as it fails to provide adequate protection against access to live parts. It should only be possible to touch parts separated from live parts by double or reinforced insulation. However, when tested, one of the test probes touched wires protected by basic insulation only. The product was provided with a loose adapter and some of the required documentation and markings was not present.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The listing has been removed by the online marketplace (Wish). We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress.
Advice to consumers
The listing has been removed by the online marketplace (Wish).
We recommend owners stop using this product immediately. Contact the distributor you purchased from to request redress.
Additional information
PSD case number: 2207-0182
Notified by: Office for Product Safety and Standards.
Product description
Black ceramic plated hair straightener with a two-pin plug.
Open the OPSS notice
Questions
Why has Four-gear Tourmaline Ionic Flat Iron Ceramic Hair Straightener been reported?
The hazard with Four-gear Tourmaline Ionic Flat Iron Ceramic Hair Straightener is electric shock: it does not meet the safety requirements that keep live parts away from fingers. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
Where was Four-gear Tourmaline Ionic Flat Iron Ceramic Hair Straightener sold?
The notice names Wish. Products bought elsewhere are covered too if they match the details listed.
