Product recallOPSS
Clean and Easy Paraffin Wax Heater recalled over an electric shock risk
Product recall for Clean and Easy Paraffin Wax Heater presenting a risk of electric shock and fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Clean and Easy Paraffin Wax Heater
- ModelOn the rating label, base, back or box.
- 43501/43502
What to do now
An electrical fault in the design or build of Clean and Easy Paraffin Wax Heater means it could shock the person using it.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- Contact Clean and Easy or the shop you bought it from to arrange the remedy set out in the notice.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2303-0005). Quoted as issued.
Summary
Product recall for Clean and Easy Paraffin Wax Heater presenting a risk of electric shock and fire.
The risk
This product is CE marked but there is no evidence that the product has been conformity assessed.
The product therefore does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
Recall of the product from end users. Withdrawal of the product from the market.
Advice to consumers
The product has been recalled from end users and withdrawn from the market.
Additional information
PSD case number: 2303-0005
Notified by: Health and Safety Executive Product Safety and Market Surveillance Unit
Product description
A white electrical paraffin wax heater
Open the OPSS notice
Questions
Why has Clean and Easy Paraffin Wax Heater been recalled?
An electrical fault in the design or build of Clean and Easy Paraffin Wax Heater means it could shock the person using it. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
