Product recallOPSS
Ancheer Electric Bike Battery recalled over a fire risk
Product recall for Ancheer Electric Bike Battery presenting a risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Ancheer Electric Bike Battery
- ModelOn the rating label, base, back or box.
- The model numbers of the concerned batteries are XNDL-GDSH, XNDL-LH-BW, and XNDL-LH-BW-02. These batteries are used on e-bike model no. AM001907
What to do now
The risk with Ancheer Electric Bike Battery is fire: a fault could cause it to overheat, melt or ignite.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Follow the corrective action in the notice: a refund, repair or replacement from Ancheer.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2301-0205). Quoted as issued.
Summary
Product recall for Ancheer Electric Bike Battery presenting a risk of fire.
The risk
The product has been recalled as the lithium-ion batteries can ignite, explode or spark, posing fire, explosion and burn hazards to consumers. Consumers should stop using the recalled e-bikes immediately and contact Ancheer for a free replacement battery and battery mount.
Action taken
Recall of product from end users. (For more information please see below).
Advice to consumers
The product has been recalled from end users. Removal of the listing by the online marketplace.
Should you have any queries, please contact the Ancheer team via email on support@iancheer.com
Additional information
PSD case number: 2301-0205
Notified by: Office for Product Safety and Standards
Product description
E-bike equipped with 250W brushless motor and the removable 36V 8Ah lithium battery. A water bottle shaped cylindrical battery distinguishes model AM001907 from other models. The bikes are black and have 26-inch wheels. “Ancheer” is printed on the downtube.
Open the OPSS notice
Questions
Why has Ancheer Electric Bike Battery been recalled?
The risk with Ancheer Electric Bike Battery is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
