Product safety reportOPSS
Heat Lamp 323N sold on eBay safety warning over a fire risk
Product Safety Report for Heat Lamp 323N presenting a high risk of fire.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Heat Lamp 323N sold on eBay
- ModelOn the rating label, base, back or box.
- 323N
- Item or listing codeOn the box, the label, or the order page where you bought it.
- OC000000780 8554
What to do now
Heat Lamp 323N sold on eBay has been flagged because it could start a fire in the home.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2301-0097). Quoted as issued.
Summary
Product Safety Report for Heat Lamp 323N presenting a high risk of fire.
The risk
The product presents a high risk of fire as the product’s plug had a counterfeit fuse which was not supplied with any granular filler and which was too short and small. If a fault was to occur, the fuse would not function which could lead to a fire. The plug also did not meet the requirements of the relevant standard, with the lengths of the live, neutral and earth pins too short.
The product requires improvements to markings, labelling and documentation and does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
Import rejected at the border. The listing has been removed by the online marketplace (eBay).
Advice to consumers
Import rejected at the border.
The listing has been removed by the online marketplace (eBay).
Additional information
PSD case number: 2301-0097
Notified by: Local Authority Trading Standards
Product description
Lamp with a large lampshade and red bulb. Includes power supply
Open the OPSS notice
Questions
Why has Heat Lamp 323N sold on eBay been reported?
Heat Lamp 323N sold on eBay has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
Where was Heat Lamp 323N sold on eBay sold?
The notice names eBay. Products bought elsewhere are covered too if they match the details listed.
