Product recallOPSS
Card Factory Wonderful Teacher Mug recalled over a burns risk
Product recall for Card Factory Wonderful Teacher Mug presenting a risk of burns.
Product image from the OPSS safety notice
What to do now
Card Factory Wonderful Teacher Mug could cause burns or scalds.
- Turn it off, unplug it and let it cool before packing it away.
- Keep it out of children’s reach until it has gone back.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2108-0366). Quoted as issued.
Summary
Product recall for Card Factory Wonderful Teacher Mug presenting a risk of burns.
The risk
The product presents a serious risk of burns as the item is labelled incorrectly as microwave safe, so it’s highly foreseeable that customers will place this item in a microwave. The item has a metallic coating on the handle which contains about 5% metal, therefore the handle of the mug can easily overheat due to good heat conductivity of metal, resulting in burns to the skin.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users (link to further information below).
Advice to consumers
The product has been recalled from end users. For more information please access the Card Factory website: https://www.cardfactory.co.uk/product-recall.html
Additional information
PSD case number: 2108-0366
Notified by: Local Authority Trading Standards
Product description
Floral mug in pink and green with “wonderful teacher” printed in the middle.
Open the OPSS notice
Questions
Why has Card Factory Wonderful Teacher Mug been recalled?
Card Factory Wonderful Teacher Mug could cause burns or scalds. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Turn it off, unplug it and let it cool before packing it away. Keep it out of children’s reach until it has gone back.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
