Product safety reportOPSS
HQ Products Pop Up Tent - 2 persons safety warning over a burns risk
Product safety report for HQ Products Pop Up Tent - 2 person, presenting a serious risk of burns & suffocation.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
HQ Products Pop Up Tent - 2 persons
- BarcodeThe long number printed under the barcode.
- 5060138812796
- Item or listing codeOn the box, the label, or the order page where you bought it.
- POPT-10
What to do now
Parts of HQ Products Pop Up Tent - 2 persons can get hot enough to burn, or hot liquid could escape.
- Turn it off, unplug it and let it cool before packing it away.
- Keep it out of children’s reach until it has gone back.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2109-0005). Quoted as issued.
Summary
Product safety report for HQ Products Pop Up Tent - 2 person, presenting a serious risk of burns & suffocation.
The risk
This product poses a serious risk to the user because the fabric of the tent was found to be highly flammable and does not self-extinguish. If the tent is close to any source of flame, it could easily catch fire. This could lead to occupants getting burned. Additionally, a minimum of 2 ventilation openings shall be provided in sealed tents to provide sufficient circulation of air, however there was only one present on the tent.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
Destruction of the product at the border.
Advice to consumers
Destruction of the product at the border.
Additional information
PSD case number: 2109-0005
Notified by: Local Authority Trading Standards
Product description
Two people pop up tent. Size 220 x 120 x 95cm. 190T PU coated Polyester with ground PE & mesh inner door.
Open the OPSS notice
Questions
Why has HQ Products Pop Up Tent - 2 persons been reported?
Parts of HQ Products Pop Up Tent - 2 persons can get hot enough to burn, or hot liquid could escape. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
Compare the barcode and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Turn it off, unplug it and let it cool before packing it away. Keep it out of children’s reach until it has gone back.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
