Product safety reportOPSS
Fitbit Sense and Versa 3 Smart Watches safety warning over a burns risk
Product Safety Report for Fitbit Sense and Versa 3 Smart Watches presenting a risk of burns.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Fitbit Sense and Versa 3 Smart Watches
- ModelOn the rating label, base, back or box.
- Sense
- Versa 3
- Sold betweenCompare with your receipt or order date.
- Affected products were manufactured between August 2020 and September 2022 and sold between September 2020 and September 2023, but other distributors may have sold products beyond this date.
What to do now
Fitbit Sense and Versa 3 Smart Watches could cause burns or scalds.
- Stop using it and let it cool fully before you handle it.
- Put it where children cannot get to it.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2509-0315). Quoted as issued.
Summary
Product Safety Report for Fitbit Sense and Versa 3 Smart Watches presenting a risk of burns.
The risk
The product has been identified as presenting a risk of burns as the batteries may overheat during normal use. If this occurs while the watch is in use, the user may receive burns to the wrist.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
Fitbit LLC initiated a remote firmware update in January 2025.
Advice to consumers
This corrective action has been ongoing since January 2025.
Fitbit LLC initiated a remote firmware update in January 2025. Consumers with impacted products received an email and notifications on the watch and in the Fitbit app when the firmware was available to install. The update reduced the risk of the battery overheating by reducing its capacity. Where consumers did not manually update the firmware, the device experienced a factory reset until the firmware update was completed.
Consumers with impacted products may be eligible for an appeasement. Access the Fitbit Help Center for further information, and to access the Registration Page, at the following link: Sense and Versa 3 Battery Performance Program - Fitbit Help Center
You do not need to contact Fitbit if:
You have already received an appeasement
Fitbit has already confirmed you do not have an impacted product
Additional information
PSD notification number: 2509-0315
Notified by: Office for Product Safety and Standards
Product description
GPS-enabled and fitness-oriented smartwatches, with tracking for various fitness activities, including running, biking, and hiking, as well as heart rate. The impacted products consist of a ‘pebble’ that contains the electrical components (which includes a rechargeable lithium-ion battery) which can be removed from the band (either sold by Fitbit or third parties to consumers).
Open the OPSS notice
Questions
Why has Fitbit Sense and Versa 3 Smart Watches been reported?
Fitbit Sense and Versa 3 Smart Watches could cause burns or scalds. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
Compare the model and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it and let it cool fully before you handle it. Put it where children cannot get to it.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
