Product recallOPSS
Radley Cosy Up Ribbed Socks and Ceramic Mug Gift Set in Chalk recalled over a burns risk
Product Recall for Radley Cosy Up Ribbed Socks and Ceramic Mug Gift Set in Chalk presenting a risk of burns.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Radley Cosy Up Ribbed Socks and Ceramic Mug Gift Set in Chalk
- BarcodeThe long number printed under the barcode.
- 5016155273331
What to do now
Radley Cosy Up Ribbed Socks and Ceramic Mug Gift Set in Chalk could cause burns or scalds.
- Turn it off, unplug it and let it cool before packing it away.
- Keep it out of children’s reach until it has gone back.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2412-0074). Quoted as issued.
Summary
Product Recall for Radley Cosy Up Ribbed Socks and Ceramic Mug Gift Set in Chalk presenting a risk of burns.
The risk
The product presents a risk of burns as the base of the ceramic mug can crack and separate whilst in use, resulting in potentially hot contents spilling.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
Consumers in possession of the affected product are advised to cease use immediately. If you purchased the product from Radley, please destroy the item and contact SLG brands on 0800 0590157 or Radley on 0191 743 3905 for details on how to obtain a full refund.
For further information, and details on how Radley can be contacted online, please access the Radley recall site here: https://www.radley.co.uk/help/product-recall
If you purchased your item from Boots, you should return the item to your nearest store for a full refund. For further information, please access the Boots recall site here: https://www.boots.com/product-recall
Additional information
PSD case number: 2412-0074
Notified by: Local Authority Trading Standards
Product description
A ceramic mug in ‘chalk’ supplied with socks as part of a gift set. Packaged in a white and burgundy box. Affected sets were sold between 30th August 2024 and 6th December 2024.
Open the OPSS notice
Questions
Why has Radley Cosy Up Ribbed Socks and Ceramic Mug Gift Set in Chalk been recalled?
Radley Cosy Up Ribbed Socks and Ceramic Mug Gift Set in Chalk could cause burns or scalds. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
Compare the barcode on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Turn it off, unplug it and let it cool before packing it away. Keep it out of children’s reach until it has gone back.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
