Product recallOPSS
Philips Pressurized Steam Generator Iron recalled over a burns risk
Product Recall for Philips Pressurized Steam Generator Iron presenting a medium risk of burns.
Check your product
Only products that match these details are covered. Have your pack in front of you.
24 identifiers listed for this notice.
Philips Pressurized Steam Generator Iron
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- 2419
- 2420
- 2421
- 2422
- 2423
- 2424
- 2425
- 2426
- 2427
- 2428
- 2429
- 2430
- 2431
- 2432
- 2433
- 2434
- 2435
- 2436
- 2437
- 2438
- 2439
- 2440
- 2441
- ModelOn the rating label, base, back or box.
- starting with GC96 or PSG8
- Sold betweenCompare with your receipt or order date.
- May 2024 - October 2024
What to do now
Parts of Philips Pressurized Steam Generator Iron can get hot enough to burn, or hot liquid could escape.
- Turn it off, unplug it and let it cool before packing it away.
- Keep it out of children’s reach until it has gone back.
- Follow the corrective action in the notice: a refund, repair or replacement from Philips.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2411-0072). Quoted as issued.
Summary
Product Recall for Philips Pressurized Steam Generator Iron presenting a medium risk of burns.
The risk
The product presents a risk of burns to the user as it has been identified that the welding seam of the boiler can split open.
The failure of the welding seam leads to the escape of hot steam which can burn the user.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users. We recommend that owners stop using the product immediately and unplug it from mains power supply.
A modification programme is underway for repairs and refunds.
For further information and to register your product, access the Philips recall page at the following link: Recall - Philips
Additional information
PSD case number: 2411-0072, 2512-0206
Notified by: Local Authority Trading Standards
Product description
A steam iron with 2 component parts, an iron part and a steam generator available in several colours. You can find the product model number and code numbers under the appliance.
Open the OPSS notice
Questions
Why has Philips Pressurized Steam Generator Iron been recalled?
Parts of Philips Pressurized Steam Generator Iron can get hot enough to burn, or hot liquid could escape. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
Compare the batch code, model and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Turn it off, unplug it and let it cool before packing it away. Keep it out of children’s reach until it has gone back.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
