Product recallOPSS
Song of India Candles - Palo Santo & Cedar and Mandarin & Bay Leaf recalled over a burns risk
Product Recall for Song of India Candles presenting a risk of burns.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
4 identifiers listed for this notice.
Song of India Candles - Palo Santo & Cedar and Mandarin & Bay Leaf
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- 8903833914358
- 8903833914341
- Item or listing codeOn the box, the label, or the order page where you bought it.
- SONG343
- SONG344
What to do now
Parts of Song of India Candles - Palo Santo & Cedar and Mandarin & Bay Leaf can get hot enough to burn, or hot liquid could escape.
- Stop using it and let it cool fully before you handle it.
- Put it where children cannot get to it.
- Follow the corrective action in the notice: a refund, repair or replacement from Song of India.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2412-0085). Quoted as issued.
Summary
Product Recall for Song of India Candles presenting a risk of burns.
The risk
The product presents a risk of burns. The wax is capable of over-heating causing the glass to break or the wax oil to burn or leak, causing skin burns to the user.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
For further information, access the Shared Earth recall page at the following link: https://www.sharedearth-trade.co.uk/
Additional information
PSD case number: 2412-0085
Notified by: Local Authority Trading Standards
Product description
Scented candle with brown glass holders.
Open the OPSS notice
Questions
Why has Song of India Candles - Palo Santo & Cedar and Mandarin & Bay Leaf been recalled?
Parts of Song of India Candles - Palo Santo & Cedar and Mandarin & Bay Leaf can get hot enough to burn, or hot liquid could escape. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
Compare the batch code and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it and let it cool fully before you handle it. Put it where children cannot get to it.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
