Product safety reportOPSS
Gazelle Bloom C7 Pedal Bike and Gazelle Bloom E-Bike Type C7 HMS or C380 HMS safety warning over an injury risk
Product Safety Report for Gazelle Bloom Bike and E-Bike presenting a high risk of injuries.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
Gazelle Bloom C7 Pedal Bike and Gazelle Bloom E-Bike Type C7 HMS or C380 HMS
- Sold betweenCompare with your receipt or order date.
- 15 August 2022 to 13 September 2024
What to do now
Gazelle Bloom C7 Pedal Bike and Gazelle Bloom E-Bike Type C7 HMS could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2410-0125). Quoted as issued.
Summary
Product Safety Report for Gazelle Bloom Bike and E-Bike presenting a high risk of injuries.
The risk
The product presents a high risk of injuries as it has been identified that the top bolt of the front carrier can come loose which can cause the carrier to suddenly block the front wheel whilst in use. This may result in the bicycle coming to sudden stop, potentially resulting in a falling hazard or injury.
The products do not meet the requirements of the General Product Safety Regulations 2005 (pedal cycle), or the Supply of Machinery (Safety) Regulations 2008 (e-bike).
Action taken
The manufacturer has initiated a modification programme to correct the safety issue.
Advice to consumers
Gazelle have initiated a modification programme for the affected bicycles and e-bikes. Affected consumers are advised to make an appointment at their Gazelle bike store where a Gazelle specialist can provide an additional reinforcement to the front carrier.
For further details, or to check if your frame number is included in the service action, please access the Gazelle notice at the following link: https://www.gazellebikes.com/en-gb/service-bloom
Additional information
PSD number: 2410-0125
Notified by: Office for Product Safety and Standards
Product description
Two wheeled bicycles, one is a pedal bicycle and the other is a battery powered e-bike.
Open the OPSS notice
Questions
Why has Gazelle Bloom C7 Pedal Bike and Gazelle Bloom E-Bike Type C7 HMS been reported?
Gazelle Bloom C7 Pedal Bike and Gazelle Bloom E-Bike Type C7 HMS could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
