Product recallOPSS
Salewa Men's and Women's Alp Trainer 2 Mid GTX Hiking Boots recalled over an injury risk
Product Recall of Salewa Men's and Women's Alp Trainer 2 Mid GTX Hiking Boots presenting a risk of injuries.
Product image from the OPSS safety notice 
What to do now
The risk with Salewa Men's and Women's Alp Trainer 2 Mid GTX Hiking Boots is physical injury.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Follow the corrective action in the notice: a refund, repair or replacement from the business.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2410-0189). Quoted as issued.
Summary
Product Recall of Salewa Men's and Women's Alp Trainer 2 Mid GTX Hiking Boots presenting a risk of injuries.
The risk
The product presents a risk of injuries as it is possible for the lace from one boot to catch on the clasp of the other when in use.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users, which commenced on 30th April 2022. Owners are advised to stop using the product immediately and return them to Salewa for a replacement.
Salewa can be contacted at support_uk@salewa.com or on +44 1322 918493.
Additional information
PSD number: 2410-0189
Notified by: Office for Product Safety and Standards
Product description
Green and brown hiking boots. Boots manufactured after 1st April 2022 are not subject to recall.
Open the OPSS notice
Questions
Why has Salewa Men's and Women's Alp Trainer 2 Mid GTX Hiking Boots been recalled?
The risk with Salewa Men's and Women's Alp Trainer 2 Mid GTX Hiking Boots is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
