Product safety reportOPSS
Ground Level 103945-2M 2m Telescopic Ladder safety warning over an injury risk
Product Safety Report for Ground Level 103945-2M 2m Telescopic Ladder presenting a serious risk of injuries.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Ground Level 103945-2M 2m Telescopic Ladder
- ModelOn the rating label, base, back or box.
- 103945-2M
What to do now
Ground Level 103945-2M 2m Telescopic Ladder has been reported because it could hurt the person using it.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2303-0062). Quoted as issued.
Summary
Product Safety Report for Ground Level 103945-2M 2m Telescopic Ladder presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as when tested, the ladder could not hold the weight that it should, meaning the ladder could become unstable when in use and cause the user to fall and sustain injuries.
The product does not meet the requirements General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border
Advice to consumers
The import has been rejected at the border
Additional information
PSD case number: 2303-0062
Notified by: Local Authority Trading Standards
Product description
Silver 2-metre telescopic extendable ladder
Open the OPSS notice
Questions
Why has Ground Level 103945-2M 2m Telescopic Ladder been reported?
Ground Level 103945-2M 2m Telescopic Ladder has been reported because it could hurt the person using it. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
