Product safety reportOPSS
Ground Level 104014-3M Foldable Extendable Ladder safety warning over an injury risk
Product Safety Report for Foldable Extendable Ladder presenting a serious risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Ground Level 104014-3M Foldable Extendable Ladder
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- GL22030
- ModelOn the rating label, base, back or box.
- 104014-3M
What to do now
Ground Level 104014-3M Foldable Extendable Ladder could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2303-0060). Quoted as issued.
Summary
Product Safety Report for Foldable Extendable Ladder presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as when tested, the ladder could not hold the weight that it should, meaning the ladder could become unstable when in use and cause the user to fall and sustain injuries.
The product does not meet the requirements General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border. The product has been withdrawn from the market by Home Online Stores Ltd.
Advice to consumers
The import has been rejected at the border.
Update 24 April 2023 - The product has been withdrawn from the market by Home Online Stores Ltd.
Additional information
PSD case number: 2303-0060
Notified by: Local Authority Trading Standards
Product description
Silver 3-metre telescopic extendable ladder
Open the OPSS notice
Questions
Why has Ground Level 104014-3M Foldable Extendable Ladder been reported?
Ground Level 104014-3M Foldable Extendable Ladder could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the batch code and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
