Product safety reportOPSS
MLHY 3.8m Telescopic Ladder sold on Amazon safety warning over an injury risk
Product Safety Report for MLHY 3.8m Telescopic Ladder sold via Amazon presenting a serious risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
MLHY 3.8m Telescopic Ladder sold on Amazon
- Item or listing codeOn the box, the label, or the order page where you bought it.
- Ladder-3.8m
What to do now
MLHY 3.8m Telescopic Ladder sold on Amazon has been reported because it could hurt the person using it.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2406-0004). Quoted as issued.
Summary
Product Safety Report for MLHY 3.8m Telescopic Ladder sold via Amazon presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as the ladder could not hold the claimed weight without collapsing. If the ladder were to collapse while in use, the user could fall and receive serious injuries. The dimensions of the ladder were non-compliant, and the ladder allowed different distances between rungs while in use. There is also no protection in place to prevent squeezing when the ladder is being collapsed. The product also requires improvements to marking and labelling.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD case number: 2406-0004
Notified by: Local Authority Trading Standards
Product description
A 3.8m extending telescopic ladder
Open the OPSS notice
Questions
Why has MLHY 3.8m Telescopic Ladder sold on Amazon been reported?
MLHY 3.8m Telescopic Ladder sold on Amazon has been reported because it could hurt the person using it. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
Where was MLHY 3.8m Telescopic Ladder sold on Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
