Product recallOPSS
Morrisons Valentine's Latte/Chocolate Glass Mug recalled over a burns risk
Product recall for Morrisons Valentine's Latte/Chocolate Glass Mug presenting a risk of burns.
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Morrisons Valentine's Latte/Chocolate Glass Mug
- BarcodeThe long number printed under the barcode.
- 5010525206936
What to do now
The hazard with Morrisons Valentine's Latte/Chocolate Glass Mug is heat: surfaces, steam or contents could burn the user.
- Stop using it and let it cool fully before you handle it.
- Put it where children cannot get to it.
- Contact Morrisons Dine or the shop you bought it from to arrange the remedy set out in the notice.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2303-0053). Quoted as issued.
Summary
Product recall for Morrisons Valentine's Latte/Chocolate Glass Mug presenting a risk of burns.
The risk
The product has been recalled as it has been identified that the mug could crack during use causing the hot contents to spill. This therefore poses a risk of burns to users.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users. (See below for more information)
Advice to consumers
The product has been recalled from end users. For more information, please see the Morrison’s recall site here: https://my.morrisons.com/product-recall
Additional information
PSD case number: 2303-0053
Notified by: Local Authority Trading Standards
Product description
A clear glass ‘latte’ mug with gold lettering and a gold heart.
Open the OPSS notice
Questions
Why has Morrisons Valentine's Latte/Chocolate Glass Mug been recalled?
The hazard with Morrisons Valentine's Latte/Chocolate Glass Mug is heat: surfaces, steam or contents could burn the user. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
Compare the barcode on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it and let it cool fully before you handle it. Put it where children cannot get to it.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
Where was Morrisons Valentine's Latte/Chocolate Glass Mug sold?
The notice names Morrisons. Products bought elsewhere are covered too if they match the details listed.
