Product recallOPSS
ROCKRIDER Helmet MTB EXPL500 or ST500 recalled over an injury risk
Product Recall for ROCKRIDER Helmet MTB EXPL500 or ST500 presenting a risk of injuries.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
9 identifiers listed for this notice.
A mountain bike helmet with chin strap sold in turquoise, pastel blue, Forest Green and ‘all seasons’ colours. Affected products are listed below. Owners of affected products should check to see if they own an affected batch. The batch number can be identified inside the helmet, beneath the foam at the front.
- ModelOn the rating label, base, back or box.
- EXPL500
- ST500
- Sold betweenCompare with your receipt or order date.
- 2nd July 2024 to 9th September 2024
ROCKRIDER Helmet MTB EXPL500 or ST500 (2)
- Item or listing code
- 4243712
- 2940783
- 5034306
- 5034307
- 5034323
- 4229390
- 4229391
What to do now
ROCKRIDER Helmet MTB EXPL500 or ST500 could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2409-0129). Quoted as issued.
Summary
Product Recall for ROCKRIDER Helmet MTB EXPL500 or ST500 presenting a risk of injuries.
The risk
The product presents a risk of injuries as it has been identified that a plastic component at the back of the helmet that holds the chinstrap can break. If this occurs, the helmet may not remain securely in place during an impact or fall, compromising the safety of the user.
The affected products do not meet the requirements of the Regulation (EU) 2016/425 on Personal Protective Equipment or the Personal Protective Equipment (Enforcement) Regulations 2018.
Action taken
The product has been recalled from end users.
Advice to consumers
The affected helmets have been withdrawn from the market and recalled from end users.
The returned product (from a non-compliant batch) will be exchanged for the same product (from a batch not affected by the defect) or refunded at its purchase value.
Decathlon can be contacted:
by WhatsApp at +44(0)748 306 8343, Monday to Friday from 9 a.m. to 8 p.m., Saturday and Sunday from 9 a.m. to 6 p.m. or
by email at customer.enquiries@decathlon.com
For further information, please access the Decathlon site here: https://www.decathlon.co.uk/c/lp/product-recall_60e7cb1a-0be0-4a29-a87d-e41b0cbc8395
Additional information
PSD case number: 2409-0129
Notified by: Local Authority Trading Standards
Product description
A mountain bike helmet with chin strap sold in turquoise, pastel blue, Forest Green and ‘all seasons’ colours. Affected products are listed below. Owners of affected products should check to see if they own an affected batch. The batch number can be identified inside the helmet, beneath the foam at the front.
Open the OPSS notice
Questions
Why has ROCKRIDER Helmet MTB EXPL500 or ST500 been recalled?
ROCKRIDER Helmet MTB EXPL500 or ST500 could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model, item or listing code and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
Where was ROCKRIDER Helmet MTB EXPL500 or ST500 sold?
The notice names Decathlon. Products bought elsewhere are covered too if they match the details listed.
