Product recallOPSS
SPRiNTUS BoostiX iGo and BoostiX 36V Vacuum Cleaners recalled over a fire risk
Product Recall for SPRiNTUS BoostiX iGo and BoostiX 36V Vacuum Cleaners presenting a risk of fire.
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
SPRiNTUS BoostiX iGo and BoostiX 36V Vacuum Cleaners
- ModelOn the rating label, base, back or box.
- 119002
What to do now
The risk with SPRiNTUS BoostiX iGo and BoostiX 36V Vacuum Cleaners is fire: a fault could cause it to overheat, melt or ignite.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Follow the corrective action in the notice: a refund, repair or replacement from SPRiNTUS.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2407-0098). Quoted as issued.
Summary
Product Recall for SPRiNTUS BoostiX iGo and BoostiX 36V Vacuum Cleaners presenting a risk of fire.
The risk
The product presents a risk of fire and explosion.
If there is a current peak, such as a shortcut on the Printed Circuit Board (PCB) of the motor, the Battery Management System may get overloaded and become damaged.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The manufacturer has initiated a modification programme to upgrade affected products with an additional fuse.
End users will be contacted directly by distributors to provide instructions on upgrading their machine.
Additional information can be requested from the manufacturer via the following email address: boostix@sprintus.eu.
Additional information
PSD number: 2407-0098
Notified by: Office for Product Safety and Standards
Product description
Vacuum cleaner designed to be used/worn as a backpack.
Open the OPSS notice
Questions
Why has SPRiNTUS BoostiX iGo and BoostiX 36V Vacuum Cleaners been recalled?
The risk with SPRiNTUS BoostiX iGo and BoostiX 36V Vacuum Cleaners is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
