Product recallOPSS
5m Telescopic Ladder recalled over an injury risk
Product Recall for 5m Telescopic Ladder presenting a serious risk of injuries due to issues with the release indicator and locking mechanisms.
Product image from the OPSS safety notice
What to do now
5m Telescopic Ladder could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2211-0004). Quoted as issued.
Summary
Product Recall for 5m Telescopic Ladder presenting a serious risk of injuries due to issues with the release indicator and locking mechanisms.
The risk
The product presents a serious risk of injuries as, at the preconditioning stage of testing, the top rung end caps and locking catches ruptured the rung brackets of one rung ruptured. The release indicator and locking mechanism broke on one rung and there was permanent deformation in rungs around locking mechanisms. Furthermore, the ladder failed the test requirements of the relevant standard (BS EN 131-6:2019) in relation to the dimensional and functionality requirements.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border. Update: 28th April 2023: The product has been recalled from end users by Super Smart Services.
Advice to consumers
The import has been rejected at the border.
Update 28th April 2023: The product has been recalled from end users by Super Smart Services.
Additional information
PSD case number: 2211-0004
Notified by: Local Authority Trading Standards
Product description
A 5-metre-long extendable telescopic style ladder
Open the OPSS notice
Questions
Why has 5m Telescopic Ladder been recalled?
5m Telescopic Ladder could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
