Product recallOPSS
John Lewis Cloud Velvet Dining Chairs Set of 2 recalled over an injury risk
Product recall for John Lewis Cloud Velvet Dining Chairs Set of 2 presenting a risk of injuries as there is potential for the chair's legs to break causing a risk of falls and injury to the user.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
John Lewis Cloud Velvet Dining Chairs Set of 2
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 83617501
- 83617502
What to do now
The risk with John Lewis Cloud Velvet Dining Chairs Set of 2 is physical injury.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Follow the corrective action in the notice: a refund, repair or replacement from the business.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2211-0018). Quoted as issued.
Summary
Product recall for John Lewis Cloud Velvet Dining Chairs Set of 2 presenting a risk of injuries as there is potential for the chair's legs to break causing a risk of falls and injury to the user.
The risk
The product presents a risk of injuries as there is potential for the chair’s legs to break causing a risk of falls and injury to the user.
Action taken
John Lewis has recalled the product from end users. (Please see below for further information)
Advice to consumers
John Lewis has recalled the product from end users. For more information, please see: https://www.johnlewis.com/customer-services/shopping-with-us/product-recalls
Additional information
PSD case number: 2211-0018
Notified by: Local Authority Trading Standards
Product description
Set of 2 velvet dining chairs in grey/oxblood
Open the OPSS notice
Questions
Why has John Lewis Cloud Velvet Dining Chairs Set of 2 been recalled?
The risk with John Lewis Cloud Velvet Dining Chairs Set of 2 is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
Where was John Lewis Cloud Velvet Dining Chairs Set of 2 sold?
The notice names John Lewis. Products bought elsewhere are covered too if they match the details listed.
