Product safety reportOPSS
THRII hand wash dryer - Wallgate safety warning over a fire risk
Product Safety Report for THRII hand wash dryer - Wallgate Ltd presenting a serious risk of fire.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
9 identifiers listed for this notice.
THRII hand wash dryer - Wallgate
- ModelOn the rating label, base, back or box.
- THRII-SS
- THRII-DIS-SS
- THRII-ST
- THRII-DIS-ST
- THRII-SS-RA
- THRII-DIS-SS-RA
- THRII-MARINE-240V
- THRII-MU
- Serial numberOn the rating label or a sticker on the product.
- 000001 – 004048 (from start of production in 2011 to when EMC filter was changed at end of March 2020)
What to do now
The risk with THRII hand wash dryer - Wallgate is fire: a fault could cause it to overheat, melt or ignite.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2302-0011). Quoted as issued.
Summary
Product Safety Report for THRII hand wash dryer - Wallgate Ltd presenting a serious risk of fire.
The risk
The THRII hand wash dryers within the scope of the corrective action have been identified as presenting a serious risk of fire.
The products incorporate an EMC filter. The EMC filter carries the maximum current during the wash cycle when the instantaneous water heater is on. In situations where the hand wash dryer is in continuous use, but users are not using any of the drying cycle, excessive heat gain can build up in the EMC filter increasing the risk of the unit catching fire. Inadequate design margin on the EMC filter has been found to be the likely cause of this overheating.
The THRII hand wash dryers within the scope of the corrective action do not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
Other - please see below for further information.
Advice to consumers
Wallgate Ltd has implemented the following corrective measures to bring the THRII hand wash dryers into conformity:
For THRII units incorporating a power setting potentiometer, the settings have been changed to reduce the water heater power and increase the air auto shut-off time.
For THRII units without a power setting potentiometer, the water heater has been disconnected and it will, in time, be replaced with an adjustable water heater.
The wiring loom has been redesigned and will be incorporated into the manufacturing process of new units.
Owners of the THRII hand wash dryers within the scope of the corrective action who have not been contacted by the manufacturer, should get in touch with Wallgate Ltd.
Additional information
PSD case number: 2302-0011
Notified by: HSE Product Safety and Market Surveillance Unit
Product description
All-in-one hand wash dryers used in commercial washrooms
Open the OPSS notice
Questions
Why has THRII hand wash dryer - Wallgate been reported?
The risk with THRII hand wash dryer - Wallgate is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model and serial number on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
