Product recallOPSS
True Shopping Bio Ethanol Tabletop Fire recalled over a burns risk
Product recall for True Shopping Bio Ethanol Tabletop Fire presenting a risk of burns.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
True Shopping Bio Ethanol Tabletop Fire
- BarcodeThe long number printed under the barcode.
- 5053360805223
- Item or listing codeOn the box, the label, or the order page where you bought it.
- BFILFPTT128/15/28W/31/35/141
- 143
What to do now
The hazard with True Shopping Bio Ethanol Tabletop Fire is heat: surfaces, steam or contents could burn the user.
- Turn it off, unplug it and let it cool before packing it away.
- Keep it out of children’s reach until it has gone back.
- Contact the business or the shop you bought it from to arrange the remedy set out in the notice.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2108-0333). Quoted as issued.
Summary
Product recall for True Shopping Bio Ethanol Tabletop Fire presenting a risk of burns.
The risk
The product is considered dangerous as there is a lack of safety markings on the product and a significant amount of required safety information is missing from the manual. The product itself is of a poor standard as the deformed casing reduced stability and the bent extinguishing device that could inhibit its ability to put a fire out safely.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users (link to further information below).
Advice to consumers
The product has been recalled from end users. For further information on the recall, please visit the following site: https://www.trueshopping.co.uk/product-recall
Additional information
PSD case number: 2108-0333
Notified by: Local Authority Trading Standards
Product description
There are 7 different models/design of the fire. Rectangle/Round/Rectangle in White/Nest Pattern in Black/Glass Sides/Square/Triple Burner in Black.
Open the OPSS notice
Questions
Why has True Shopping Bio Ethanol Tabletop Fire been recalled?
The hazard with True Shopping Bio Ethanol Tabletop Fire is heat: surfaces, steam or contents could burn the user. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
Compare the barcode and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Turn it off, unplug it and let it cool before packing it away. Keep it out of children’s reach until it has gone back.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
